Privacy Policy & Notice of Privacy Practices

Effective Date: January 1, 2025

Bookmark Health LLC ("we," "us," or "our") is committed to protecting the privacy and security of our members' information. This policy describes how we collect, use, and safeguard personal information collected through our website, www.bookmarkhealth.care.

1. Information We Collect

We only collect personal information that you voluntarily provide to us through our contact forms or employment applications. This may include:

  • Contact Information: Name, email address, and phone number.

  • Member Status: Whether you are a family member, Support Coordinator, or job seeker.

  • Service Interests: Specific HCBS services you are inquiring about.

2. HIPAA & Protected Health Information (PHI)

As a DDD Qualified Vendor, we comply with the Health Insurance Portability and Accountability Act (HIPAA).

  • Website Forms: Our website forms are intended for general inquiries only. Please do not submit sensitive medical records, Social Security numbers, or specific health diagnoses through our public web forms.

  • Use of PHI: Any health information shared during the formal intake process is protected by law and will only be used for the purposes of treatment, payment, and healthcare operations as authorized by your contract with DDD.

3. Arizona DDD Compliance & Reporting

In alignment with State of Arizona requirements, Bookmark Health LLC maintains strict confidentiality standards.

  • Member Rights: We respect and uphold the rights of our members as outlined in the DDD Member Manual.

  • Duty to Report: We are required by law to report any suspected fraud, waste, abuse, or neglect to the Arizona Department of Economic Security (DES).

4. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with state agencies (such as DES/DDD or AHCCCS) as required to coordinate care or comply with legal obligations.

5. Your Rights

Under HIPAA and Arizona law, you have the right to:

  • Request a copy of your records.

  • Request an amendment to information you believe is incorrect.

  • Request a restriction on how your information is shared.

6. Contact Us

If you have questions regarding this policy or wish to report a privacy concern, please contact us at:

Bookmark Health LLC

Email: info@bookmarkhealth.care Phone: 602.345.1118